Call Centre Reservations Software
We ensure your guests receive exceptional service at every stage
Most call centre reservation systems or reservation office systems were designed to serve large chains. This means they are overloaded with features that smaller chains do not need, while some of the key functionalities they do need are diluted.
The evolution Call Centre Reservations System was designed for smaller chains and individual hotels for whom quality of call experience is a key priority and who don't necessarily have a centralised call centre office.
Based on our highly rated Booking Engine, agents find call centre software easy to navigate with minimal training. They can search and filter availability across multiple properties, access comprehensive information on every hotel, book multiple rooms or properties with different itineraries in a single booking, override prices and policies under your own rules, and utilise a courtesy hold functionality to temporarily hold bookings.
Scripted sales narratives and messages ensure that quality of communication remain high and encourages agents to upsell wherever possible.